Privacy Policy
Last updated: 09/11/25
This Privacy Policy describes how Renvra Group Ltd collects, uses, and protects the personal information of individuals who interact with our website, services, and communications. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
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1. Information We Collect
We may collect and process the following types of personal information:
Information you provide directly
• Full name
• Contact details (email, phone number, address)
• Business information
• Financial circumstances related to commercial applications
• Enquiries submitted via forms, email, social media, WhatsApp or telephone
• Documentation relevant to finance, tax, restructuring or energy-related services
Automatically collected information
• IP address
• Browser type and device details
• Pages visited and actions taken
• Cookies and tracking technologies
Information from third parties
• Credit reference agencies
• Lenders, funders and financial institutions
• Public databases and company registries
• Referral partners or introducers
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2. How We Use Your Information
We use your information to:
• Respond to enquiries and provide requested services
• Assess suitability for commercial finance or related products
• Submit applications to lenders or associated partners
• Provide updates, support and customer service
• Improve website performance and user experience
• Conduct internal analytics and reporting
• Send relevant marketing communications (only where permitted)
• Comply with legal obligations and anti-fraud requirements
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3. Legal Basis for Processing
We process personal data under one or more of the following legal grounds:
• Consent
• Legitimate interest (e.g. responding to enquiries, business development)
• Contractual necessity
• Legal obligation (financial regulations, compliance checks)
• Vital interests (rare; used for regulatory escalation)
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4. Data Sharing and Disclosure
We may share your information with:
• Lenders, funders or brokers for the purpose of obtaining finance
• Professional service providers (accountants, restructuring specialists, energy assessors)
• Lead management, CRM or communication platforms
• Legal or regulatory bodies if required
• Technical service providers that support website operations
We do not sell your data to third parties.
All third parties must adhere to appropriate confidentiality and security standards.
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5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Improve user experience
• Analyse website traffic
• Personalise content
• Support marketing and remarketing campaigns
You can adjust cookie settings via your browser at any time.
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6. Data Storage and Security
We take reasonable technical and organisational measures to protect your data against:
• Loss
• Unauthorised access
• Alteration
• Disclosure
Data is retained securely within reputable platforms and servers.
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7. Data Retention
We retain personal information only as long as necessary to:
• Fulfil service obligations
• Meet regulatory or compliance requirements
• Resolve potential disputes
• Maintain accurate business records
Finance-related records may be retained for regulatory minimum periods (typically 6–7 years).
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8. International Transfers
Where data is processed outside the UK, we ensure adequate safeguards are in place, such as:
• Standard Contractual Clauses
• Approved adequacy decisions
• Platform security agreements
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9. Your Rights (UK GDPR)
You have the right to:
• Access your personal data
• Rectify inaccurate information
• Request erasure (where applicable)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time
Requests can be made using the contact details below.
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10. Direct Marketing
We may contact you with:
• Updates
• Relevant financial products
• Service information
• Follow-up enquiries
You may opt out at any time by clicking “unsubscribe” or contacting us directly.
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11. Automated Decision-Making
We may use automated checks when assessing eligibility for products. You may request human review where permitted by law.
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12. Third-Party Links
Our website may link to external sites. We are not responsible for their content or privacy practices.
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13. Children
We do not knowingly collect data from individuals under 18. Please contact us to remove such data if submitted.
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14. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on this page.
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15. Contact Details
For questions relating to this policy, data access requests, or complaints, please contact:
Renvra Group Ltd
📧 Email: contact@renvra-group.com
☎ Phone: 0800 002 5243
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16. Complaints
If you are unsatisfied with how we handle your data, you may complain to:
Information Commissioner’s Office (ICO)
www.ico.org.uk
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Consent
By using our website or submitting your personal information, you consent to the collection and processing of your data in accordance with this Privacy Policy.